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With the support of QBS input, a first rough analysis of the websites of several leading ERP vendors reveals the following picture: • Infor provides and/or supports an impressive array of solutions. The Solutions page on their website boasts no less than 68 (!) different solutions in the domains of ERP, CRM, HCM, PLM, SCM and EFM. In several cases, it’s unclear exactly which of the solutions is being presented here. In any case, these include Infor LN (previously Baan), Infor LX, Infor M3 (previously Movex), Infor System21, Infor Pegasus, Infor Evolution and Infor SunSystems. From the website, it’s not immediately clear which solutions comprises the most strategic offering(s). But would really all 68 be of strategic value for Infor? • Microsoft supplies and/or supports four different ERP solutions: Dynamics AX, Dynamics NAV, Dynamics GP and Dynamics SOL. The two last are in use in the English speaking countries only; the first two worldwide. Dynamics AX is offered to larger (international) companies. Dynamics NAV, GP and SOL are the solutions for the small and medium sized companies. Dynamics AX, NAV and GP are cloud ready and appear to be strategically important for Microsoft. • Oracle provides and/or supports the Oracle E-Business Suite, Oracle JD Edwards, Oracle Peoplesoft and Oracle Fusion Applications, among others. For Oracle JD Edwards there are even two solutions: World and EnterpriseOne. Here, Oracle Fusion Applications would appear to be the main strategic platform for the future. Although the company seems to be struggling for many years in bringing this solution to the market. • Sage supplies and/or supports an impressive series of ERP solutions. It starts with Sage Line 50, Line 100, Line 200 and Line 300. These are their traditional product lines. On top of that there is a series of cloud offerings called Sage One, Sage Live, Sage Impact and Sage X3. The last one seems to be the strategic Sage offering. But is X3 the cloud solution that really has a fit with all their existing customers? • SAP provides and/or supports SAP S/4HANA, SAP Business All-in-One, SAP Business ByDesign, SAP Business One, SAP ERP and SAP R/3. SAP positions Business One as a solution for small businesess. All-in-One and Business ByDesign for medium-size companies and S/4HANA for enterprise companies. Business ByDesign seemed to be their strategic cloud offering. However, after various attempts in bringing Business ByDesign to the market, last year it was ‘moved’ to their partner channel. It’s unclear what the impact of that move is.

During ERP system selection, the various costs and possible benefits are generally visualised in considerable detail. And then assessed for each vendor. Oddly enough, an extremely important component is often completely missed during this process. Which one? The cost of the next ERP system! Generally, the selection of a new ERP application is not done as a back-of-an-envelope exercise. After all, most organisations want to profit from the new tool for many years. “From a bookkeeping standpoint, the investment’s term of depreciation is 5 years. But ideally we want to work with the new solution for 10 years or more”, according to many prospective buyers. Anyone who wants to work with a system for that long must have a really good crystal ball. Because in 10 years’ time, a lot can change! What will the world look like in the year 2026? Which devices will we be working with then? How far will the technology be developed? And which parts of this have yet even to be invented, developed and marketed? So there are plenty of questions! And from today’s vantage point, we can only guess at the answers. To get a handle on this, it can be instructive to turn the clock back some 10 years. Can you remember the exact state of technology in 2006? No one had ever heard of tablets back then. Let alone the verb ‘swiping’! WhatsApp didn’t even exist at that point. Google was a relatively unknown company. And cloud technology was in its infancy. Perhaps this comparison provides you a bit of perspective into what we can expect in terms of new developments in the coming 10 years. But far more importantly – can you comprehend what all this means for your potential ERP suppliers? Consider the required competences, for example; or the required R&D budgets, the availability of international sales channels or the necessary entrepreneurship and decisiveness, of course. If you think about the future of ERP technology, you come to the conclusion that you’re selecting more of an ERP concept these days than an ERP solution. A concept that is developing at a furious pace. And which must develop! Because vendors who fall behind or who miss the boat at any time are quickly lost in this market. And the most painful bit: their clients are lost too! So companies that are considering new ERP solutions would do well to test their vendors’ degree of future-proofing rigorously. Do the vendors on your shortlist have any chance at all of surviving this rat race until 2026? Are they (sufficiently) profitable these days, for example? Do they have sufficient international scale? What is the size of their R&D budget? How innovative are they? And is a formal product roadmap available for the solution on offer? By getting a good understanding of the prospective vendors’ commercial legitimacy during the selection process, you can prevent many unpleasant surprises in the future. However, if you fail to do this, then make sure you include a huge sum in your budget for the next ERP system! By Guus Krabbenborg, QBS Group | Feb 26, 2016

In the last 10-15 years, the world has changed in the most amazing ways. We are living in a very connected world. Everything is moving fast. The amount of day that the world connects is astounding. Helping businesses and organizations be smarter, more productive, better connected is what it is all about. Companies have evolved to become social enterprises. And the role of Microsoft in this transformation is to help businesses or organizations be very successful in this new connected world. Today, we live in the era of the customer. Things have changed. The way people buy things and the way consumers behave also changes in the most profound way. When we are on the go we carry the biggest supermarket there is – our smart phone. When people buy airline tickets, more than 50% of those tickets are purchased online. In this new era, people’s expectations of customer service have changed dramatically. Customers and consumers are much more in control than they ever were of the relationship that they have between themselves and the companies that they do business with. Now interestingly, if a customer is not happy, the vast majority 96% of the time they’re not going to complain. You won’t even know about it, but what’s going to happen is they’re going to take their business somewhere else—to a competitor—and we know that 70% of the buying experience is all based around how do they feel about the company they are doing business with. The continuing megatrends: Cloud, Big Data, Mobile, Social are having profound impact on businesses today. 5B gigabytes of data is collected every 10 mins., 1.3B mobile workers across the globe by 2015, 67% of businesses use social media for work. Source: Microsoft These are very important statistics that companies should consider seriously as they’re thinking about ‘well what do I invest in’ in terms of their IT Moving forward.

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