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Digital transformation helps REGINA MARIA deliver better customer care & healthier biz processes

See how MS Teams virtual assistant is reducing approval processes from days to minutes for HRI while improving DB accuracy & customer servic

author:

Angel Face

login systems

07.11.2020

Notebook and Fountain Pen

категории

Digital transformation helps REGINA MARIA deliver better customer care & healthier biz processes

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REGINA MARIA is the leading provider of private healthcare services in Romania, with three internationally accredited hospitals, 45 of its own clinics, 5,500 employees, and an extensive partner network comprising almost 300 other institutions.


The organization is already far along the path toward digital transformation and prides itself on being the most digital healthcare company in Romania, but it's always looking for ways to further expand its digital capabilities and utilize technology to help its patients as well as its business.


Microsoft Dynamics 365 for Sales and Microsoft Teams provided just such an opportunity--including a new virtual assistant in Teams named "Ana" that has helped reduce approval processes for managers from days and weeks down to hours and minutes.


Watch this video to learn how key Microsoft technologies have enabled REGINA MARIA to not only greatly improve customer experiences, but also vastly improve business processes, resulting in 20 percent better database accuracy and 50 percent faster complaint resolution.


Video: Digital transformation helps REGINA MARIA deliver better customer care & healthier biz processes


See how #MicrosoftTeams virtual assistant Ana is reducing approval processes from days to minutes for HRI while improving database accuracy and customer service.


Watch the video to discover how, then contact Login Systems to discover how we can help digitally transform your own organization.



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