Business Central Support Services
Professional, reliable, and fast support for your Business Central environment
Whether your Business Central implementation was delivered by Login Systems or by another implementation provider, your ERP system deserves stable, secure, and timely support.
Our team provides structured, SLA‑guaranteed support aligned with best practices and the needs of modern Macedonian companies.
Why choose Login Systems for support?
✔ Over 20 years of experience with Microsoft ERP
Our team has deep expertise in Business Central, the local market, regulatory requirements, and the integrations commonly used by Macedonian companies.
✔ The largest set of certified Macedonian applications
We provide complete localization, advanced processes, banking formats, VAT logic, reporting, and integrations - all regularly maintained and fully aligned with local rules.
✔ Support for companies not originally implemented by us
Many organizations move to Login Systems after an implementation by another partner.
We offer an initial analysis, documentation handover, technical onboarding, and stabilization of your existing system.
✔ Transparent SLA packages
Clear terms, defined support hours, defined incident counts, guaranteed response times, and additional services - all included within our monthly support plans.
SLA Support Packages
Every business has different needs, which is why we created several clearly defined SLA packages that provide the right balance between cost, coverage, and response time. With them, you gain a reliable partner who takes care of the stability and continuous improvement of your ERP system.
Комплетната SLA спогодба (со полните услови, опфат, ограничувања и обврски на двете страни) ја доставуваме по ваша писмена или електронска најава. Ве покануваме да ги оставите вашите контакт податоци за да ја добиете официјалната документација.
Поддршка по повик
85
За фирми кои сакаат поддршка од случај до случај
Valid for one week
Еднократна услуга
Време на одзив во зависност од расположивоста
Времетраење: 60 мин
Почетник / Starter
150
Every month
За мали тимови со 1 - 2 корисници.
Valid for 12 months
+ 30 day free trial
Време на одзив: 48 работни часови
Вкупно часови: 2
Број на инциденти: 2
Поддршка преку е‑пошта
Најпопуларно
Јадро / Core
300
Every month
За компании кои секојдневно работат во BC, до 5 корисници.
Valid for 12 months
Време на реакција: 48 работни часови
Вклучени часови: 5
Број на инциденти: 5
Е‑пошта + пристап до дедициран форум/група
Поддршка за SaaS и хостиран-од-Логин-Системи BC
Плус / Plus
600
Every month
За растечки компании со потреба од понапредна грижа.
Valid for 12 months
Време на одзив: еден работен ден
Вкупно часови: 10
Број на инциденти: 10
Е‑пошта + пристап до сигурен форум/група
Поддршка за SaaS, LS‑Hosted и Client‑Hosted
Опционален тест‑систем
What We Support?
✔ Business Central SaaS & On‑Prem
Full support for online and on‑premise environments depending on the package tier.
✔ Macedonian Localization (LSM)
Accounting, VAT, banking formats, reporting, integrations, and regulatory compliance.
✔ LSM Extensions & Customizations
Official Login Systems applications and custom developments.
✔ E‑Invoice API and Gateway
Full support for our certified solutions for UJP e‑Invoice.
Support for Companies Migrating from Other Implementers
If your Business Central system was implemented by another provider, we can still fully support and improve it.
Our onboarding includes:
-
Technical assessment of your environment
-
Review of customizations and integrations
-
Documentation gathering
-
Knowledge transfer
-
Optional cleanup or optimization proposals
A one‑time migration/onboarding fee applies based on system complexity.
Our Support Process
1. Submit a Ticket Anytime (24/7)
Requests are accepted by email or via the client portal.
2. Guaranteed Response Time
Based on your package (1–2 business days).
3. Analysis & Troubleshooting
We diagnose the issue, resolve it, or provide a workaround.
Support time is billed based on actual effort.
4. Maintenance & Updates
Depending on your hosting and package, we handle CUs, upgrades, job queues, and sandbox updates.
Ask for SLA Agreement
To receive the full terms, complete scope, response times, and detailed information for the selected SLA package, we invite you to fill out the form on the right/below.
Our team will send you the complete SLA documentation along with a personalized offer.