- Venko Gligorov
- Aug 26
- 4 min read
Artificial Intelligence (AI) is transforming how businesses manage operations, finances, and customer relationships. In North Macedonia, many companies still rely on traditional accounting and business software. But with the rise of AI-powered tools like Microsoft Copilot, the landscape is shifting - and Business Central is not just a smarter alternative, but by far the most capable ERP solution available.
With full Macedonian localization developed by Login Systems, certified by Microsoft and published on AppSource, Business Central is ready for immediate adoption. Our team has successfully supported over 30 migrations - from older versions or other platforms - to Dynamics NAV and Business Central.
This post compares Business Central and Pantheon by Datalab, and briefly reviews other local software vendors. It’s part of our “Cool Down with Smart Solutions” campaign, which runs until September 15. We invite you to join our free webinar on September 11 and book a 1-on-1 ERP consultation to explore how Business Central can work for your business.
👉 Book your free consultation:
👉 Free webinar: https://www.loginsystems.biz/nastani
💬 AI Chat vs. AI Agent – What’s the Difference?
Most people are familiar with AI chatbots like ChatGPT. These tools simulate conversation, answer questions, and guide users - typically in support scenarios.
But AI agents go much further:
They understand context
Make decisions
Execute multi-step tasks autonomously
Learn and improve over time
In short:
AI Chat = reactive support (like a helpdesk)
AI Agent = proactive assistant that works for you
Microsoft Copilot, embedded in Business Central, is built on OpenAI technology, the same foundation used by ChatGPT. But unlike standalone chatbots, Copilot is deeply integrated into ERP workflows—making it a true productivity engine.
✅ Business Central: AI Chat + AI Agents Built-In
Business Central includes both AI chat and AI agents through Microsoft Copilot. These are embedded directly into the system and help users across departments—not just in support.
Key AI Capabilities:
Natural Language Chat: Ask questions like “Show top customers by revenue” or “What’s our cash flow forecast?”
Sales Order Agent: Reads emails and documents to create quotes and orders.
Payables Agent: Matches invoices to purchase orders using historical data.
Inventory Forecasting: Predicts demand and automates replenishment.
Cash Flow Analysis: Forecasts liquidity using Azure AI.
Late Payment Prediction: Flags risky invoices.
Marketing Text Generator: Creates product descriptions.
Autofill Suggestions: Learns user behavior to suggest values.
Summarization Agent: Summarizes customer records and recent activity.
Sales Line & Item Substitution Suggestions: Recommends items based on trends and availability.
These agents are autonomous, configurable, and designed to reduce manual work while improving accuracy and decision-making.
⚠️ Pantheon: AI Chat for Support Only
Pantheon includes AION, a virtual assistant that uses AI chat to help users navigate the system and get support. It’s available 24/7 and uses NLP to understand user queries.
AION Capabilities:
Support Chatbot: Answers questions about system usage.
Knowledge Base Integration: Pulls info from multiple sources.
User Training: Helps users learn features conversationally.
Feedback Collection: Sends user feedback to developers.
However, AION is not embedded in core modules like finance, inventory, or sales. It does not perform operational tasks or offer autonomous decision-making. It’s comparable to Microsoft’s own support chat, but not to Business Central’s Copilot agents.
To help visualize the differences between Business Central and Pantheon, here’s a side-by-side comparison of their AI capabilities for end users. This highlights how Business Central goes beyond support chat to offer embedded, autonomous AI agents across business processes.
🧐 What About Other Local Accounting and Software Vendors?
Here’s a brief overview of other Macedonian software vendors and their AI status:
Modular business software for accounting, payroll, retail, and HR.
No public mention of embedded AI or autonomous agents.
🔹 Sigma-SB
Offers SSB ERP, RMS, WMS, and EDI solutions.
Focused on automation and integration; no confirmed AI features.
Provides accounting and business software with hardware integration.
No AI agents or predictive features confirmed.
Web-based business solution with document management and analytics.
Mentions “intelligent tools” but no autonomous AI agents.
Business software for accounting, HR, logistics, and production.
No public information on AI capabilities.
🔹 Jongis
Cloud-based software for healthcare, education, and hospitality.
Focused on customization and support; no AI agents confirmed.
🎯 Why This Matters
If your business is using Pantheon or another local solution, now is the time to explore smarter, more capable alternatives. Business Central offers real AI-powered productivity, full Macedonian localization, and proven migration success.
Join our free webinar on September 11 to see Business Central in action, and book a 1-on-1 consultation to discuss your migration path.
👉 Reserve your free consultation:
👉 Free webinar: https://www.loginsystems.biz/nastani
📝 Disclaimer
This comparison is based on publicly available information and official documentation from Microsoft, Datalab, and local software vendors. AI capabilities described for Microsoft Dynamics 365 Business Central refer specifically to the Online (SaaS) version. As of now, there is no official confirmation that these AI features are available in OnPrem installations of Business Central.
AI capabilities may evolve with future updates. For the most accurate and up-to-date details, consult the official vendors or their certified partners.
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