RECARO Gaming GmbH & Co. KG is an expert for high-quality gaming and eSport chairs. The former gaming start-up has now established itself internationally as a premium provider, which presents its corporate IT with certain challenges: getting each gaming chair to the customer involves different partners, systems, and interfaces. So, with a view to reducing tool discontinuities, increasing transparency in data and processes, and integrating new sales channels and markets, RECARO Gaming made Dynamics 365 Business Central the linchpin of its centralized ERP landscape.

RECARO Gaming GmbH & Co. KG high-quality gaming and eSport chairs

The decision to introduce Dynamics 365 Business Central in connection with TSO-DATA’s WebConnector solution for Business Central provided RECARO Gaming with a host of new opportunities, including being able to connect to its online shop. This means that customer orders are fed directly into the Dynamics solution. Dynamics 365 Business Central also lets customers and employees access order status information whenever they wish. Because customers receive a tracking number, they can view the status and location of their order at any time.

Thanks to Dynamics 365 Business Central, we’re all set for the future. Connecting the ERP system to our online shop, marketplaces, and logistics providers makes our employees’ lives easier while also ensuring a high level of customer satisfaction. - Benjamin Dürr: IT Manager RECARO Gaming GmbH & Co. KG

Logistics and finance processes have also been improved and simplified to avert manual errors. Now, the forwarding of orders to the various service providers and warehouses is automated, as are related notifications back to RECARO Gaming.

Source, more info: Microsoft Customer Story-From customer contact to accounting: Dynamics 365 Business Central helps RECARO Gaming manage data with ease.