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The lines of the sales process are blurring. Customers are interacting with companies across multiple channels simultaneously and gathering information from a variety of sources.
Coordinating teams and tools can be difficult, especially for global brands. That's why Swarovski is letting go of its multiple sales tools in favor of a single, cohesive, connected system.
Check out this video to learn more about Swarovski's journey to a more integrated sales force with Dynamics 365.
Video: Swarovski boosts global sales and marketing with Microsoft Dynamics 365